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Policies

Booking Terms
& Conditions

  • All services booked require an address, phone number, email, package, and vehicle condition /size verification. 
     

  • All details require a 50% deposit. All Ceramic Coating jobs require a 20% deposit. 
     

  • It is the Clients job to disclose any and all conditions prior the O'Ryan Mobile Detailings arrival. Failure to do so may result in the forfeit of the clients deposit if decided to not move forward or an additional charge. (This includes mold & mildew, bodily fluids (human or animal : feces, urine, vomit, other), drugs, smoke, stickers on the interior or exterior, overspray, tree sap, stains, odors, chemical spills, hazardous material, etc...)
     

  • It is the Clients job to disclose lack of a water source or electrical outlet.
     

  • It is the Clients job to disclose additional extension cords and hoses needed or 100 ft. 
     

  • All serviced time windows are an estimate only. Each vehicle is different and may require more or less time to fulfill the service depending on size and condition.

    • It is the Clients job to notify O'Ryan Mobile Detailing if they need to be done with the service by a certain time. 
       

  • Clients are asked to please remove all significant / personal belongings from their vehicle prior to any type of detail. Whatever we find, we will bag and place to the side.

    • ​No external materials such as dog blankets/ seat covers or any material unoriginal to the vehicle will be cleaned. Unless discussed and confirmed beforehand.
       

  • We reserve the right to reschedule or move an appointment if:

    • ​The appointment is booked within less then 24 hours of the appointment time (unless confirmed with O'Ryan Mobile Detailing prior) 

    • Weather conditions 

      • O'Ryan Mobile Detailing will not work in conditions below 37 degrees or above 92 degrees. 

      • O'Ryan Mobile Detailing will not work in any weather advisories. 

      • O'Ryan Mobile Detailing will not work in snow or smoke. 

    • Machinery or equipment failure due to weather & use. 

    • The condition of the location is unsafe for O'Ryan Mobile Detailing and / or pedestrians: steep hills, slippery driveway, busy streets, sparking outlets.

    • The location is not accessible.

    • The vehicle is far from the address listed.

    • Sickness and / or family emergencies. 
       

  • All vehicles are cleaned at The Clients own risk and must be able to withstand normal detailing services.
                                                                                

  • O’Ryan Mobile Detailing reserves the right to refuse service to anyone. We will not tolerate racism, sexism, homophobia or any other rude or offensive behaviors or comments. 
     

  • O’Ryan Mobile Detailing does not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should such behaviors be encountered.

Cancellation Policy

  • Any O’Ryan Mobile Detailing services booked online or over the phone must be canceled or rescheduled within 48 hours of the appointment time and date. 
     

  • If not canceled or reschedule before the required time, The Client forfeits their deposit. 

Satisfaction Guarantee

  • We ask The Client does not pay the remaining balance until they have a chance to see the vehicle. Unless otherwise requested by O'Ryan Mobile Detailing or The Client.
     

    • If out of town, The Client is obligated to let O'Ryan Mobile Detailing know when they should expect to be back to evaluate the vehicle and pay their remaining balance. ​
       

  • O’Ryan Mobile Detailing does not take any responsibility for any damage done before, and/ or after any service. The Client is obligated to a through check of their vehicle, inside and out after their service. If no implication of any damage is made during this time, then under no circumstances is O’Ryan Mobile Detailing at fault.​
     

    • If out of town, The Client can designate a friend or family member to evaluates the vehicle on their behalf. However, once evaluated and given the 'sign off', then under no circumstances is O’Ryan Mobile Detailing obligated to return to fix the work or return the deposit.

Pricing Terms & Conditions

  • Our prices are based on detailing service chosen, the size of the vehicle, and the general condition of the vehicle.

    • O'Ryan Mobile Detailing has the right to charge additional for heavy severity / condition of the vehicle.​
       

  • O’Ryan Mobile Detailing reserve the right to charge an hourly rate for any work that is not within the boundaries of the detail.
     

  • An additional charge will be applied to all jobs that involve excessive pet hair, mold & mildew, bodily fluids (human or animal : feces, urine, vomit, other), drugs, smoke, stickers on the interior or exterior, overspray, tree sap, stains, odors, chemical spills, hazardous material, etc...
     

  • O'Ryan Mobile Detailing Reserves the right to add an additional charge to bookings outside of 30 mile radius of Lynnwood, WA. (This will be confirmed with the Client at the time of booking.)

Communication

  • O’Ryan Mobile Detailing will send a text to the number provided, the day before the scheduled appointment to confirm service, time / date. 

    • If not confirmed, O'Ryan Mobile Detailing reserves the right to reschedule due to lack or confirmation.​
       

  • O’Ryan Mobile Detailing holds the right to contact the Client before and after their service, in regards to the detail & customer service provided. 
     

  • O'Ryan Mobile Detailing may ask the Client where they heard about O’Ryan Mobile Detailing in order to receive feedback for their marketing team. 

- The O’Ryan Mobile Detailing Team -

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